Terms and Conditions

White Peak Living - Terms and Conditions

1. Acceptance of Terms:

By accessing and using the White Peak Living  website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Products and Orders:

  • Product Information: We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, images, or other content on our website are error-free.

  • Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. This confirmation does not signify our acceptance of your order; it confirms that we have received it.

  • Subscription Terms: If you subscribe to one of our plans (such as our hay or straw subscriptions), you agree to receive regular shipments of the selected products. Subscriptions are billed according to the frequency chosen during the subscription setup.

3. Payment:

  • We accept payment through debit/credit cards, PayPal. Payments are processed securely through a third-party payment processor.

  • For subscription services, your payment method will be automatically charged at the intervals specified during the subscription setup.

4. Shipping and Delivery:

  • We aim to process and dispatch orders promptly. Shipping costs and estimated delivery times are provided during the checkout process.

  • White Peak Living is not responsible for any delays or issues caused by third-party delivery services.

5. Returns and Refunds:

  • Please review our separate Returns and Refunds Policy for detailed information on the process and conditions for returning items and obtaining refunds.

6. Subscription Cancellation:

  • You can cancel your subscription after 6 successful payments through your account settings on our website. Cancellation requests made after a billing cycle has begun will take effect in the following cycle.

7. Privacy and Data Security:

  • We value your privacy. Our privacy practices are outlined in our Privacy Policy, which you can review separately on our website.

8. Intellectual Property:

  • All content on the White Peak Living website, including images, text, and logos, is the property of White Peak Living. Unauthorized use of any content is prohibited.

9. Changes to Terms and Conditions:

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting to the website.

10. Governing Law:

  • These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information:

  • For any questions or concerns regarding these Terms and Conditions, please contact us.

Thank you for shopping with White Peak Living!